Listen Labs
Lets researchers gather answers through moderated conversations instead of a fixed questionnaire.
ListenLabs Funding History
ListenLabs built a platform that uses AI to conduct customer research interviews. Salesforce acquired the company in September 2026.
Company Overview
Founded 2023 · San Francisco, California, US
Official WebsiteListenLabs Funding Timeline
Series B
$69M
Listen Labs said the financing would expand its research platform, which runs AI-led interviews and synthesizes customer feedback for product teams.
Led by Ribbit Capital. Participation included Evantic Capital, Sequoia Capital, Conviction.
Source · listenlabs.com ↗Seed + Series A
US$27 million
The combined announcement backed a customer-research platform that can run interviews in parallel and summarize responses for research teams.
Led by Sequoia Capital.
Source · fortune.com ↗
ListenLabs Founding Team
Alfred Wahlforss and Florian Juengermann had worked together on an earlier startup, where they learned how much time it took to listen to users directly. They built Listen Labs to let teams interview more customers while keeping the depth of a conversation.
ListenLabs Products
ListenLabs Company Development
Customer Interviews Enter Salesforce
Listen Labs built a customer research product around AI-moderated interviews. Salesforce agreed to acquire the company in September 2026, bringing that interview capability into a business centered on customer data and workflows.
ListenLabs Competitive Landscape
How Research Teams Run Interviews
Listen Labs and Outset both automate research interviews. Listen Labs’ Salesforce deal is a relevant difference for teams that want to use interviews alongside customer records. Outset offers a separately purchased platform for running and analyzing qualitative research.
